Got any questions?
Then you're in the right place, we've got all our most frequently asked question, and if you're question isn't in the below list give us a call on 0800 0113 444 and we'll be able to answer your question.
How do I renew my policy?
If you think your renewal is coming up, but you havent received your renewal invitation, we normally send them out between 21-30 days before your renewal, if we havent sent you your invitation please get in touch by
or give us a call on 0800 0113 444
How do I know my policy is active?
We will only confirm cover over the phone, never via email, so if you're unsure if your policy is currently active give us a call on 0800 0113 444
How do I change my policy?
You'll need to inform us of any changes to your policy, if you have recently done any of the following:
If you have done any of the following recently, let us know by
How do I cancel my policy?
If you wish to cancel your policy you simply need to let us now by emailing the right department and providing your full name, date of birth and policy number (if known) to the following
How do I send/recieve documents?
If we've asked for some documents from yourself, e.g. Copy of your License, proof of no claims bonus, copy of your driving schedule, etc. or if you're waiting to receive documents from us, e.g. certificate of insurance, renewal documents, receipt of payment, etc. you can send/request these documents from the following
Contacting us
If you need to get in contact with us for any other reason, you can get in touch over the phone by calling 0800 0113 444 and selecting the correct option, chatting to a member of our team on our Live Chat service or by