AXA Home Emergency - £36
Cover Overview
WHAT IS COVERED
We will only pay for the Emergency Repair.
We will not pay for any damage caused by the Emergency.
The Emergencies listed below are covered under this policy:
Plumbing
An Emergency relating to:
The internal hot and cold water pipes between the main internal stopcock and the internal taps;
The cold water storage tank;
Flushing mechanism of a toilet;
A leak from:
Drainage
An Emergency relating to the blockage of, or damage to the waste pipes causing a blockage or a waste water leak
The below is a list of emergencies that You would be covered for
Blocked sinks, blocked or leaking waste pipes,
Blocked bath, toilets or external drainage.
You will still be covered if You do have another working toilet or bathing facility;
Blocked or leaking soil vent pipes, provided You are solely responsible for this.
Failure Of Internal Electrics
Full or partial failure of Your electrics rendering Your Home uninhabitable. For example: failed wiring to immersion heaters/boilers/bathroom lights.
Security
Windows: Broken and cracked windows which result in the Home not being secure.
We will undertake an Emergency Repair using boarding or similar material to resolve the immediate security risk.
keys and locks: Gaining access to, or securing Your Home through an external door where You have no alternative due to:
Damage to locks on external doors or windows caused by vandalism, theft or attempted theft where You are unable to secure Your Home;
Replacment of a single set of keys (if this is the only alternative to reslove the Emergency).
Pests
Removal of rats, mice, wasps and hornets, where evidence of infestation in Your Home has been found
Internal Gas Pipe
A leak from the internal gas supply pipe in Your Home between the meter and a gas appliance. We will repair or replace the section of pipe, following the isolation of the gas supply by the National gas Emergency Service.
If You think You have a gas leak, You should immediately call the National Gas Emergency Service on 0800 111 999.
Boiler and Heating System
Complete failure or breakdown of Your primary heating/hot water system, resulting in no hot water and/or heating.
We will also cover You for:
Included: Domestic gas boiler within Your Home, the output of which does not exceed 60kWh. This also includes boiler isolating valve, along with all manufacturer's fitted components within the boiler - together with the pump, motorised valves, thermostat, radiator, timer, temperature pressure controls and the primary flue.
Boiler And Heating System - Beyond Economical Repair
If We are unable to repair Your boiler/hot water system and You choose to not replace it, cover under this section will no longer apply.
Temporary Heating
If you have not heating and a part needs to be ordered following the engineer's first visit, or if We are unable to repair the boiler/heating system, You have the option to either purchase heaters up to a value of £50 inc VAT on Reimbursement Basis. These heaters are Yours to keep.
Roofing
Sudden and unforeseen roofing problems such as leaks or tiles blown off during a storm or bad weather.
WHAT IS NOT COVERED
There are conditions and exlusions, listed below, which limit the type and value of Emergency Repairs you can claim for.
Please read them carefully to ensure this cover meets Your needs. We do not wish You to discover after an Emergency under the policy.
The following incidents are NOT covered under this policy:
Plumbing
Any dripping tap/nozzle or any other part of the plumbinh or drainage system where the water is safely escaping down a drain;
Replacing external overflows, cylinders, hot and cold water storage tanks, radiators, immersion tanks and sanitary ware including sinks and basins.
Burst or leaing flexible hoses along with breakdown, leak or damage to domestic appliances such as dishwashers and washing machines;
Septic tanks, swimming pools an hot tubs;
Repair to, or replacement of, all pipe work outside the Home;
Dealing with temporarily frozen pipes;
Damage resulting from gainin necessary access to the Emergency or reinstatin the fabric of Your Home. Otherwise known as Trace and Access.
Cost of trace & access to locate the soure of the Emergency.
Drainage
Repairs to drains that are the responsibility of the local water authority if outside the boundaries of the Home;
Repairing, replacing manholes, soakaways, septic tanks (clearing or emptying), cesspits, treatment plants and their outflow pipes, guttering and downpipes;
Removing, replacing or repairing and part of the drain which is damaged but does not result in the total blockage of the drain;
Repairing or unblocking drains which are used for commercial purposes;
Making access to drain systems points of entry (such as manhole covers) if these have been built over;
Drain clearance due to installation faults of misuse of drains
Damage resulting from gaining necessary access to the Emergency or reinstating the fabric of Your Home. Otherwise known as Trace and Access
Cost of trace & access to locate the source of the Emergency.
Failure Of Internal Electrics
Failure of burglar/fire alarm systems, CCTV surveillance or swimming pools and their plumbing or filtration systems. Also shower units, replacement of light bulbs and fuses in plugs;
Repair to, or replacement of, electrical appliances such as cookers, all electrical wiring and infrastructure outside the Home.
Security
Windows, keys and locks
Fences, outbuildings and detached garages; damage to windows, doors or locks;
Double glazing where one pane is broken but the other is intact and the Home is therefore secure.
Pests
Pests found outside Your Home, such as in detached garages and outbuildings.
Internal Gas Pipe
Restoration of gas supply is not included. Please contact Your Utility Company who will be able to arrange this for You;
Corrosion of the gas supply pipe due to natural wear and tear or methods used to conceal the pipe work, such as under a concrete floor, without adequate protection;
Damage resulting from gaining necessary access to the Emergency or reinstating the fabric of Your Home. Otherwise known as Trace and Access.
Boiler and Heating System
Commercial boilers or heating systems with an output of over 60kWh;
Descalling and any work airsing from hard water scale deposits (including power flushing) or from damage caused by hard water or sludge resulting from corrosion. Signs that work is needed may include a noisy boiler, sludged up pipes or poor circulation;
Thermostatic valves;
Replacement of any equipment added to the standard heating system such as a Magnaclean or similar device;
Any costs for the repair of Your heating system which is covered by a manufacturer, supplier, installer or repairer guarantee or warranty;
Any routine maintenance, cleaning and servicing, as well as repairs that require a power flush of Your boiler or main heating;
Any repair or replacement of under floor heating systems, warm air units, air or ground source heat pumps.
Boiler And Heating System - Beyond Economical Repair
Any fault arising due to sludge/scale/rust/debris within the primary heating system or damage caused by any other chemical composition of the water e.g. if You reside in a hard water area (as per the Local Water Authority);
Repair/replacement of convector heaters, inhibitors, water tanks, radiators, radiator valves and hot water cylinders;
Repair to, or replacement of, gas appliances such as cookers;
Any loss or damage resulting from a lack of proper maintenance, including that caused by or to a boiler or central heating system which has not been properly maintained in accordance with manufacturers' instructions;
Failure of boilers or heating systems that have not been inspected or services in accordance with manufacturers'
Boilers over 15 years of age
Boilers that are beyond economic repair are not covered
Repair or replacement of the flue due to wear and tear;
Any adaptations made to the property which do not comply with the regulations applicable at the time;
Roofing
Damage to external guttering.
Damage to roofs constructed with a flexible weather roofing membrane e.g torch on felt, trocal etc.